Claims
Customer Assistance
We’re Here to Help.
We comply with the requirements established under Law 213 and the NET Regulation on Dispute Resolution and Service Suspension (Regulation No. 8065 , August 31, 2011) to ensure every customer concern is handled fairly and in accordance with Puerto Rico regulations.
You may submit a claim by completing the Claim Form (Download Here) and emailing it to billing@osnetpr.com, or by completing the form below.
For more information about filing a complaint with the Puerto Rico Telecommunications Bureau (NET), please visit their website or contact them using the information below:
Email: correspondencia@jrtpr.pr.gov, Phone: 787-756-0804, Mailing Address: 500 Ave Roberto H Todd (Pda 18 – Santurce) San Juan, PR 00907-3941.
You may submit a claim by completing the Claim Form (Download Here) and emailing it to billing@osnetpr.com, or by completing the form below.
For more information about filing a complaint with the Puerto Rico Telecommunications Bureau (NET), please visit their website or contact them using the information below:
Email: correspondencia@jrtpr.pr.gov, Phone: 787-756-0804, Mailing Address: 500 Ave Roberto H Todd (Pda 18 – Santurce) San Juan, PR 00907-3941.
Complete the Form:
If you filed a claim and have not received a response from Osnet Wireless within 20 days, you have up to six (6) months from your last communication with the company to submit a Request for Review using the link below.